Cellact LTD is a communications and software company that specializes in providing business communications solutions, and is located in Kibbutz Shefayim, Israel. Cellact LTD Personal Data Processing Policy describes the basic principles, objectives, conditions and methods for personal data processing, work procedures related to processing personal data, as well as requirements to the personal data protection. The Policy is developed based on the requirements of the EU General Data Protection Regulation 2016/679 (the “GDPR”). The Policy complies with the requirements of the Privacy Protection Regulations (Information Security) 2017 of the Privacy Protection Authority, Ministry of Justice in Israel. This policy constitutes a commitment taken by Cellact to preserve the confidentiality of personal information of private customers, which are stored in its systems. Whether they are customers of the Company, who provide services to end customers, or whether they are end customers.Cellact commits that access to these details will be given to authorized persons only and will be carried out only when necessary and with the consent of the customers.Cellact undertakes not to transfer the details of the customers stored in its systems to a third party without the consent of the customers. 10. The Company respects your right to delete personal information from the Company’s databases. To remove your personal information, please contact us by e-mail at support@cellact.com. Receiving your request, the company undertakes to remove your personal details, which will prevent contacting you in the future. Please note that if in the future we are asked to add your details as a new Contact Person to the Cellact contact / customer database – the Company may do so.In addition, the Company may continue to keep details required by the laws of the State of Israel and details that the Company will be required to present in the event of a legal claim or court order. Cellact provides a range of products that include information that customers upload in order to send messages, establish phone calls, send and receive emails or faxes.When using Cellact software or product, different types of information is collected according to the nature of the product. The information we collect includes: Information that comes directly from the user it provides to the system. This information includes personal information such as name, email address, phone number or cases of receiving payment from businesses – also credit card details. The infrastructure enables the company’s customers to send SMS, email and voice messages to end customers, as well as receive alerts and answers from end users via SMS, redialing or clicking a link within SMS or email messages. As part of the service, Cellact systems are exposed to the following: Data is saved on several levels: The mEnterprise system is one of the systems used by Large Account customers to send SMS, email and voice messages. The settings include customers interfacing with ME API, ME WS, and automated campaign submissions by transferring files to FTP, SFTP, or safes. In addition to what is written in Section 8.2, customer information stored in the systems also includes files that the user uploads to the system via a web interface or FTP or SFTP file transfer, such as distribution lists for distributing text or voice messages, and updating user information in mailing lists. These lists may contain end-user personal information such as phone numbers, email addresses, first and last name, address, and other personal information that the user chooses to upload to the system. The information is used to send messages to end customers, where personal information is used as part of the message content, as well as for the generating reports and statistics by the company’s customers. Managing, updating and deleting mailing lists is the responsibility of the Company’s customers. Access and updating of the lists, including their deletion, by representatives of the Company shall be made only at the request of the Company’s customer. Cellact Communications provides its customers with SIM cards and serves as a mobile operator. Data stored in Cellact Communications systems regarding SIM card uses are: These details include: full name, company name, company ID, billing address, email address, telephone and billing details. The details are stored for billing the customer and in order to maintain contact with the customer and identify him when contacting the company call center. For sending an invoice and producing data according to the customer’s request. Cellact Communications does not store the details of those who purchased a SIM card from a White Label client The data is stored in the systems for the purpose of periodic billing of customers, generating reports for customers on demand and for technical investigation in cases of malfunctions. In addition, data will be provided in case of court order. Option to record calls to SIM customers – The option will be set only at customer request. Cellact Communications does not store the recording files: the files are deleted from the systems after they are sent to the client. Cellact Communications provides its customers with mobile / landline virtual numbers on the Cellact network, as well as short number services (asterisk) used to generate and receive calls. Data stored in Cellact Communications systems in connection with the use of VOICE services: The data is stored in the systems for the purpose of periodic billing of customers, generating reports for customers on demand and for technical investigation in cases of malfunctions. In addition, data will be provided in case of court order The secondary number / Num2 application allows you to use an additional phone number on an existing device without having to purchase a SIM card. (A) Direct call to phone numbers (B) Write a call log (for example: call history) (C) Reading a call log 3. Information gained from application use, such as history of user actions, IP address, cookie, or information about the model of the device from which the user is using web, the cellular network from which the user arrives, this for secondary number app usage only. This information includes info how to use the Cellact services, the phone number to which a message was sent, or a message received, call log, call duration, date and time. Information for the investigation in case the application crashes, which includes operating system information and application identification, the browser, language, and the date and time of the crash. App information such as a unique number that is installed for each application. We store local information on the end device such as an application’s private phone book, message and call logging, or application status such as Call forwarding, Call barring, or Voice answer forwarding. In addition, a call forwarding address is stored. We record calls according to the customer’s request and send them to the destination according to the customer’s choice. We do not store the recordings in our systems after they are sent. We keep the user’s real phone number and the numbers assigned to him by the various services in order to know how to associate them with the user. The Mobile Manager application enables the customer to manage a virtual switchboard for a business controlled by the cellular device and uses various cellular or stationary devices as extensions. You can ring a group of numbers. (A) Direct call to phone numbers The information that we collect and receive is intended to enable the service for users. We may use the user’s phone number or email address to contact it for technical or other questions that arise in the use of our services. We use the distribution files that the user uploads to make it possible for the user to send text messages, mail or calls to destinations at times chosen by the user. We use data to provide user reports about the use of our services. We keep the real phone number of the user and the numbers we assign to him in the application to enable the various services of call transfer and referral. It should be noted that calls and messages sent by the user reach different destinations of his choice and attention should be paid to the issue of the privacy of the information when transferring this information to others. Saved information includes regulatory instructions that must be kept such as details of calls and messages and assigning a number to the user. Cellact shares information with Cellact Communications on the provision of its services to users. Information sharing is for providing service and continuity of service. We do not forward information to third parties or other companies. We are subject to the laws of the state and the regulation and transfer information to the parties following a legal demand in which there is a demand or request for information such as a judge’s order to reveal a telephone number or call details. We will allow access to information for investigation on suspicion of fraud or any violation of state law. We will allow access to information in the event of security issues or technical issues For security purposes we use SSL certificates to encrypt traffic between the user and the system. There is a possibility of choosing the client for certain services not to use SSL encryption for various reasons – and then one must know that the traffic between the user and the system will be exposed on the network. We use physical systems and software systems to protect information and prevent unauthorized parties from reaching it. We provide access to information to authorized employees under a confidentiality agreement to which they are bound. In order to protect the privacy of customers and former customers, in case of termination of the contract, Cellact will remove the following information from its systems: The following information will not be removed: The information that is not removed at the end of the contract is kept for the following reasons: (A) In case of clarification of a customer about the transaction or uses, as well as in case of complaints. (B) Cases of requests from legal entities such as police or lawsuits (C) To maintain contact For any questions regarding this privacy policy, please contact the company by: Phone: +9729-9704100 Email: info@cellact.com Fax: +9729-9704168CELLACT PRIVACY POLICY
1. General provisions
Cellact serves as a data controller since it determines the goals and manner of collecting, saving and using the data, and also as a data processor since it provides the means and implements the processing of customer data.2. Privacy Policy for Cellact website visitors
3. Data privacy in Cellact products and applications
3.1 General
3.2 MEnterprise, integration with ME API, ME WS and sending automated campaigns via FTP
3.2.1 mEnterprise interface
3.3 Cellact Communications services
3.3.1 Cellact SIM
3.3.2 Voice services – stars, SIP connections, call routers and ATS services
3.4 The SecNum app (Num2)
3.5 Mobile manager app
3.6 How do we use the information?
3.7 Does Cellact share information about using its products with other companies?
3.8 Information security measures in Cellact products
3.9 Managing customer’s data in case of contract termination
4. Contact us